Last Updated: 5 October 2026
At Kapra Falconeri, we aim to provide a reliable and efficient delivery service for our trade customers across the UK.
We currently provide delivery services primarily across the United Kingdom.
Delivery availability, charges and estimated delivery times may vary depending on:
For deliveries outside our standard delivery area, please contact our sales team before placing your order.
Orders are normally processed during our business working hours.
Once your order has been confirmed, we will prepare the available products for dispatch. Orders may be subject to stock availability.
If an item is unavailable or there is a delay in processing your order, our team may contact you using the contact details provided with your trade account or order.
Estimated delivery times will depend on the products ordered, stock availability and delivery location.
Where applicable, the expected delivery timeframe will be communicated during the order process or by our sales team.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, adverse weather, traffic disruption or other unforeseen events.
Delivery charges may vary depending on the:
Any applicable delivery charges will be communicated or agreed with the customer before dispatch.
For larger wholesale orders, customers may contact our sales team to discuss delivery arrangements.
Customers may have the option to collect their order directly from Kapra Falconeri where collection is available and the order has been fully prepared.
Orders will only be available for collection once all items in the order are in stock and the order has been fully picked and packed.
Customers will be contacted or notified when their order is ready for collection. Please do not arrive to collect an order until confirmation has been provided by our team.
When collecting an order, customers may be required to provide relevant order or account details for verification.
Collection availability and collection arrangements may vary depending on the order and stock status. Customers who wish to collect their order should contact our sales team in advance to confirm availability and arrange a suitable collection time.
Where available, tracking information may be provided once an order has been dispatched.
Customers should ensure that the delivery address and contact information supplied to Kapra Falconeri are accurate and complete.
We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.
Customers should inspect deliveries as soon as reasonably possible after receipt.
If the outer packaging appears damaged, please notify the delivery driver where possible and contact our team promptly.
If products are found to be damaged, missing or incorrect, please contact us as soon as possible with:
This will allow us to investigate the issue with the courier or our warehouse team.
While we work with reputable delivery partners to provide reliable service, Kapra Falconeri cannot guarantee delivery dates where delays are caused by circumstances outside our reasonable control.
Such circumstances may include:
If we become aware of a significant delay affecting your order, we will endeavour to provide an update.
Kapra Falconeri operates as a UK wholesale distributor, and delivery arrangements for trade customers may differ depending on the size and nature of the order.
For large, palletised or special delivery requirements, please contact our sales team to discuss the most suitable delivery arrangement.
If you have any questions regarding delivery, order processing or shipment arrangements, please contact our team:
Kapra Falconeri
Phone: +44 20 3051 0773
Email: [email protected]
Website: https://kaprafalconeri.co.uk/
Our team will be happy to assist with your delivery requirements.